LEGAL · REFUND POLICY

退款政策

最後更新 · Last updated：2026-04-20

中文 · English →

這是訂閱條款第 3 條的白話版，讓你不用讀完整條款就能知道退款規則。如果需要詳細條文，請看 訂閱條款第 3 條。

01短版

Inner Circle 是數位訂閱服務。依台灣《消費者保護法》第 19 條之 2 的規定，不適用 7 日無條件退款——這點和 Netflix、YouTube Premium、Spotify 一樣。

但以下情況可以申請退款：

可以申請退款的情況

  1. 我連續 30 天沒交付承諾的內容，且沒有書面說明
  2. Ko-fi 平台故障導致你連續 14 天無法存取內容
  3. 我主動終止 Inner Circle 服務，對已付未履行的期間按比例退款

不會退款的情況

  1. 訂閱後發現內容不符合你預期
  2. 訂閱後忘記取消被自動續訂（請用 Ko-fi 後台管理）
  3. 違反條款第 4 條被終止會員身分
  4. 取消訂閱當期計費週期的剩餘天數

02其他情況

非屬前述明確規則的退款請求，本工作室保留個案處理的權利。請以 email 至 [email protected] 提出，本工作室將於收到後 7 個工作日內以 email 回覆處理結果。

請在信中包含：

  1. 你的 Ko-fi 帳號名稱或 email
  2. 訂閱的 tier 與開始日期
  3. 希望退款的原因（越具體越好）

03關於取消

取消訂閱不等於退款。取消後，你的會員身分會持續到當期計費週期結束（通常是下一次自動扣款日的前一天）。在這段期間內你仍然可以正常存取當月所有內容。

要取消訂閱：登入 Ko-fi → Account → Memberships → 點選取消。

04委託案 · 客製歌曲

委託案（短影音 BGM、品牌主題曲、婚禮歌、遊戲 OST 等）的退款規則跟訂閱不同：

因為委託案的時間成本主要在 Demo 階段，所以我會在收訂金前先花時間確認你的需求；確認版本後（即 Demo 已交付）就視為流程啟動，訂金主要支付這部分。

05詳細條款

本頁是簡版。Inner Circle 訂閱以 訂閱條款第 3 條 為準；委託案以委託合約樣本為準（簽約前提供）。如兩份文件內容有衝突，以正式合約為準。

LEGAL · REFUND POLICY

Refund Policy

Last updated: 2026-04-20

← 中文 · English

This is the plain-language version of Section 3 of the Membership Terms. For the full legal text, see Membership Terms, Section 3.

01Short version

Inner Circle is a digital subscription. Under Article 19-2 of Taiwan's Consumer Protection Act, the statutory 7-day unconditional return right does not apply — same as Netflix, YouTube Premium, Spotify.

However, refunds are available in these cases:

When a refund is available

  1. The Studio fails to deliver promised content for 30+ consecutive days, without written explanation
  2. A Ko-fi platform outage prevents access for 14+ consecutive days
  3. The Studio voluntarily discontinues Inner Circle — pro-rata refund for the unfulfilled period

When refunds are not issued

  1. You subscribed and then found the content wasn't what you expected
  2. You forgot to cancel and got auto-renewed (please manage via Ko-fi)
  3. Your account was terminated for breach of Section 4 of the Terms
  4. Unused days in the current billing cycle after you cancel

02Other cases

For refund requests outside the cases above, the Studio reserves the right to handle on a case-by-case basis. Email [email protected] — response within 7 business days.

Please include:

  1. Your Ko-fi username or email
  2. Tier and subscription start date
  3. Reason for the request — the more specific, the better

03About canceling

Canceling is not the same as a refund. After you cancel, your membership continues through the end of the current billing cycle (usually the day before the next scheduled charge). During that window, you still have full access.

To cancel: log into Ko-fi → Account → Memberships → Cancel.

04Commissions · Custom songs

Refund rules for commissions (short-form BGM, brand theme songs, wedding songs, game OST, etc.) differ from subscriptions:

  • From payment to demo delivery: full refund (100% of deposit returned).
  • After demo delivery: deposit (typically 50% of total) is non-refundable; you still have 2 rounds of revision included.
  • If still unsatisfied after 2 revisions: you may terminate the contract, receive the current work-in-progress files, and skip the final payment.
  • License scope changes (additional platforms, regions): require additional payment; original refund terms do not apply.

The time cost in commissions sits mostly in the demo phase, so I confirm requirements before taking the deposit. Once a version is approved (i.e., the demo is delivered), production is considered started — the deposit covers that work.

05Authoritative version

This page is a summary. For Inner Circle subscriptions: Membership Terms, Section 3 governs. For commissions: the contract template (provided before signing) governs. Where any document conflicts, the formal contract takes precedence.